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Support and Maintenance

We will support you every step of the way from initial requirements through to ongoing support and maintenance of your aircraft, ground station and camera systems. We will also provide support as required to help you build your flying and project skills.

Background

At JTX we not only sell market leading platforms and accessories we also design and build our own complete aircraft systems and components. On top of this we are fully CAA licensed operators with a wide range of experience of delivering professional projects using UAVs.

This experience and know how means we are ideally placed to support you in the initial choice of equipment exactly tailored to your specific professional requirements. We can assist the purchase with advice on financing options and help you define the type of insurance cover you will need.

As you take your own CAA operators qualifications we are on hand to guide you what can be a complex and rigorous process particularly for newcomers to the world of UAVs.

User Support Services

Our end user support services include:

  • Initial needs analysis and selection of optimum systems from a wide range of off the shelf packages or bespoke packages ideally suited to match your operational and budgetary requirements
  • Ongoing technical support - our technical team will be on hand to provide rapid response to your technical queries and issues. So in the event of a technical problem when out on a project we will provide telephone or on-line support to get you up and running a.s.a.p.
  • Crash Support – should you be unfortunate enough to have a serious crash we will support through initial damage assessment to dealing with the insurance claim to repair or replacement to ensure you get up and running in the shortest time possible
  • How to ? support – from set-up advice to ensure you are getting the optimum performance and responsiveness from your UAV and photographic systems to advice on system upgrades and enhancements
  • Professional Operational Support – Advice and guidance through the process of obtaining your professional operator’s license. Then once you are up and running we can provide advice on interpretation and adherence to relevant legislation and codes of practice particularly when operating in new or unfamiliar environments. We can also provide support and advice as to how to get the best photographic or survey results for your client. Finally we can advise (or do the job for you) of turning your footage into a professionally presented package exactly matching your client’s specifications

These support services are available free of charge in many cases to existing customers or we can discuss ad-hoc or ongoing contract support for non JTX customers or customers within regular complex support requirements. Please contact our customer services team on 01803 864312 or email support@jtxdynamics.co.uk

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